{"id":9477,"date":"2026-03-11T15:39:22","date_gmt":"2026-03-11T15:39:22","guid":{"rendered":"https:\/\/bimcemex.com\/soporte-tecnico\/"},"modified":"2026-10-01T09:43:12","modified_gmt":"2026-10-01T08:43:12","slug":"soporte-tecnico","status":"publish","type":"page","link":"https:\/\/bimcemex.com\/es\/soporte-tecnico\/","title":{"rendered":"Soporte t\u00e9cnico"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9477\" class=\"elementor elementor-9477 elementor-41\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b1fc44 e-flex e-con-boxed e-con e-parent\" data-id=\"2b1fc44\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-139a2037 e-grid e-con-boxed e-con e-child\" data-id=\"139a2037\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1218fc51 e-con-full animated-fast e-flex elementor-invisible e-con e-child\" data-id=\"1218fc51\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:500}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cbe114d elementor-widget elementor-widget-heading\" data-id=\"1cbe114d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">CONT\u00c1CTENOS<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6baed15 elementor-widget elementor-widget-text-editor\" data-id=\"6baed15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00bfNecesita ponerse en contacto con nosotros sobre BIM Concrete Studio? Complete nuestro formulario y nos pondremos en contacto con usted. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3899f2e8 elementor-widget elementor-widget-heading\" data-id=\"3899f2e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Soporte t\u00e9cnico<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9bbbd94 e-grid e-con-full e-con e-child\" data-id=\"9bbbd94\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b0f85ee e-con-full animated-fast e-flex elementor-invisible e-con e-child\" data-id=\"b0f85ee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:500}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-224c848 elementor-widget__width-inherit elementor-button-align-end elementor-widget elementor-widget-form\" data-id=\"224c848\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Nuevo formulario\" aria-label=\"Nuevo formulario\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"9477\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"224c848\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Soporte t\u00e9cnico\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"9477\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNombre\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"Nombre\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_6f56579 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6f56579\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tApellidos\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_6f56579]\" id=\"form-field-field_6f56579\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"Apellidos\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNombre de la empresa\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"Nombre de la empresa\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tCorreo electr\u00f3nico\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"Correo electr\u00f3nico\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tSu tel\u00e9fono\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"Su tel\u00e9fono\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_14dd33a elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_14dd33a\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tSeleccione una opci\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_14dd33a]\" id=\"form-field-field_14dd33a\" class=\"elementor-field-textual elementor-size-lg\">\n\t\t\t\t\t\t\t\t\t<option value=\"- Seleccione una opci\u00f3n - \">- Seleccione una opci\u00f3n - <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Ayuda con BIM Concrete Studio\">Ayuda con BIM Concrete Studio<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Ayuda con productos de concreto\">Ayuda con productos de concreto<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Consulta general\">Consulta general<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tSu mensaje\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-lg\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"6\" placeholder=\"Su mensaje\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-field_014b980 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_014b980\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tPol\u00edtica de privacidad\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Al enviar sus datos, usted consiente que procesemos su informaci\u00f3n personal de acuerdo con la Pol\u00edtica de Privacidad de Cemex, que confirma haber le\u00eddo y comprendido.\" id=\"form-field-field_014b980-0\" name=\"form_fields[field_014b980]\"> <label for=\"form-field-field_014b980-0\">Al enviar sus datos, usted consiente que procesemos su informaci\u00f3n personal de acuerdo con la Pol\u00edtica de Privacidad de Cemex, que confirma haber le\u00eddo y comprendido.<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_86dc083 elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_86dc083\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LeaROsZAAAAAOvG0k154pdaiCMXrXrcHuqsQS2v\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar mensaje<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type='hidden' name='lang' value='es' \/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8078e2c e-con-full animated-fast e-flex elementor-invisible e-con e-child\" data-id=\"8078e2c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:750}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b485e3 elementor-widget elementor-widget-image\" data-id=\"6b485e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/i0.wp.com\/bimcemex.com\/wp-content\/uploads\/2026\/03\/material-takeoff-nw-wide.webp?fit=720%2C720&amp;ssl=1\" title=\"material-takeoff-nw-wide\" alt=\"material-takeoff-nw-wide\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CONT\u00c1CTENOS \u00bfNecesita ponerse en contacto con nosotros sobre BIM Concrete Studio? Complete nuestro formulario y nos pondremos en contacto con usted. Soporte t\u00e9cnico<\/p>\n","protected":false},"author":278355025,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-9477","page","type-page","status-publish","hentry"],"acf":[],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/Ph8OYC-2sR","jetpack-related-posts":[{"id":8923,"url":"https:\/\/bimcemex.com\/es\/el-estudio\/configuracion-de-proyectos\/","url_meta":{"origin":9477,"position":0},"title":"Configuraci\u00f3n de proyectos","author":"James Fairclough","date":"mayo 4, 2026","format":false,"excerpt":"Todo empieza aqu\u00ed Gestione su trabajo mediante proyectos Todo el trabajo en BIM Concrete Studio se organiza dentro de proyectos. Antes de utilizar cualquier m\u00f3dulo o herramienta, primero debe crear un proyecto para definir el contexto de su trabajo. Los proyectos re\u00fanen sus modelos, an\u00e1lisis y resultados en un solo\u2026","rel":"","context":"Entrada similar","block_context":{"text":"Entrada similar","link":""},"img":{"alt_text":"Creating a Project in the Concrete Studio","src":"https:\/\/i0.wp.com\/bimcemex.com\/wp-content\/uploads\/2026\/05\/myprojects-step1-creating-a-project-ezgif.com-optimize.gif?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/bimcemex.com\/wp-content\/uploads\/2026\/05\/myprojects-step1-creating-a-project-ezgif.com-optimize.gif?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/bimcemex.com\/wp-content\/uploads\/2026\/05\/myprojects-step1-creating-a-project-ezgif.com-optimize.gif?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/bimcemex.com\/wp-content\/uploads\/2026\/05\/myprojects-step1-creating-a-project-ezgif.com-optimize.gif?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":9481,"url":"https:\/\/bimcemex.com\/es\/gracias\/","url_meta":{"origin":9477,"position":1},"title":"Gracias","author":"Bimlab","date":"mayo 6, 2026","format":false,"excerpt":"Consulta recibida Gracias por su consulta Gracias por ponerse en contacto con BIM Concrete Studio. Hemos recibido su consulta y un miembro de nuestro equipo se pondr\u00e1 en contacto con usted en breve. Mientras tanto, puede seguir explorando nuestras herramientas, materiales y recursos. Search Buscar Descubra BIM Concrete Studio","rel":"","context":"Entrada similar","block_context":{"text":"Entrada similar","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":8851,"url":"https:\/\/bimcemex.com\/es\/materiales-de-hormigon\/resilia-hormigon-reforzado-con-fibras-de-alto-rendimiento\/","url_meta":{"origin":9477,"position":2},"title":"Resilia: concreto reforzado con fibras de alto desempe\u00f1o","author":"Bimlab","date":"marzo 13, 2026","format":false,"excerpt":"CONCRETO REFORZADO CON FIBRAS DE ALTO DESEMPE\u00d1O Concreto reforzado con fibras Resilia Resilia es una tecnolog\u00eda avanzada de concreto reforzado con fibras de alto desempe\u00f1o, dise\u00f1ada para ofrecer un desempe\u00f1o mec\u00e1nico y una durabilidad excepcionales. Esta soluci\u00f3n de concreto premezclado est\u00e1 dise\u00f1ada para afrontar los retos constructivos m\u00e1s exigentes, proporcionando\u2026","rel":"","context":"Entrada similar","block_context":{"text":"Entrada similar","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":8901,"url":"https:\/\/bimcemex.com\/es\/el-estudio\/descripcion-general-del-estudio\/","url_meta":{"origin":9477,"position":3},"title":"Descripci\u00f3n general del estudio","author":"James Fairclough","date":"abril 24, 2026","format":false,"excerpt":"Gestione su proyecto en un \u00fanico flujo de trabajo con BIM Concrete Studio Conozca las \u00e1reas clave de BIM Concrete Studio. Haga clic en una de las opciones siguientes para obtener m\u00e1s informaci\u00f3n: El panel de control Proyectos Cat\u00e1logo Reg\u00edstrese gratis Iniciar sesi\u00f3n Primeros pasos... C\u00f3mo utilizar BIM Concrete Studio\u2026","rel":"","context":"Entrada similar","block_context":{"text":"Entrada similar","link":""},"img":{"alt_text":"Concrete Studio Welcome Dashboard Screenshot","src":"https:\/\/i0.wp.com\/bimcemex.com\/wp-content\/uploads\/2026\/04\/New-Studio-Screens-Dashboard-01.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/bimcemex.com\/wp-content\/uploads\/2026\/04\/New-Studio-Screens-Dashboard-01.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/bimcemex.com\/wp-content\/uploads\/2026\/04\/New-Studio-Screens-Dashboard-01.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/bimcemex.com\/wp-content\/uploads\/2026\/04\/New-Studio-Screens-Dashboard-01.webp?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/bimcemex.com\/wp-content\/uploads\/2026\/04\/New-Studio-Screens-Dashboard-01.webp?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/bimcemex.com\/wp-content\/uploads\/2026\/04\/New-Studio-Screens-Dashboard-01.webp?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":8883,"url":"https:\/\/bimcemex.com\/es\/modulos\/herramienta-para-losas-sobre-terreno\/","url_meta":{"origin":9477,"position":4},"title":"Herramienta para losas sobre terreno","author":"Bimlab","date":"marzo 12, 2026","format":false,"excerpt":"Optimice suelos & losas con nuestra Slab on Grade Tool Disponible en l\u00ednea, de forma gratuita y en nuestro plugin para Revit Reg\u00edstrese gratis Iniciar sesi\u00f3n M\u00e1s informaci\u00f3n sobre la Slab On Grade Tool Defina las condiciones de carga, las propiedades del suelo y el comportamiento del material para evaluar\u2026","rel":"","context":"Entrada similar","block_context":{"text":"Entrada similar","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/bimcemex.com\/wp-content\/uploads\/2026\/06\/07-slab-on-grade-loads-ezgif.com-optimize.gif?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/bimcemex.com\/wp-content\/uploads\/2026\/06\/07-slab-on-grade-loads-ezgif.com-optimize.gif?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/bimcemex.com\/wp-content\/uploads\/2026\/06\/07-slab-on-grade-loads-ezgif.com-optimize.gif?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/bimcemex.com\/wp-content\/uploads\/2026\/06\/07-slab-on-grade-loads-ezgif.com-optimize.gif?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":8852,"url":"https:\/\/bimcemex.com\/es\/el-estudio\/plugin-de-cemex-para-revit\/","url_meta":{"origin":9477,"position":5},"title":"Plugin de CEMEX para Revit","author":"James Fairclough","date":"abril 1, 2026","format":false,"excerpt":"Utilice nuestras herramientas directamente en Revit\u00ae con el Plugin de CEMEX para Revit\u00ae Integre los materiales y datos de CEMEX directamente en su flujo de trabajo de Revit para tomar decisiones de dise\u00f1o m\u00e1s r\u00e1pidas y fundamentadas. 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